The photographs and the texts describing the products are not part of the contractual field. In case of presence of mistakes, they shall not engage the responsibility of CulinaryCookware. The customer always has the ability to get in touch with CulinaryCookware to get additional information on the products presented by sending us a message.
These are not display products, these are commercial working products, some of which are hand crafted (copperware etc.) – as a result, imperfections that do not affect the correct function of the item are not unexpected or grounds for return or replacement. Most of the products sold by CulinaryCookware to its’ customers are available in stock. The availability of the products indicated on the site is only indicative. In case they are temporarily out of stock, we will tell you the expected delay of supplying the ordered product and we will ship the backordered item once restocked at no additional shipping charge. (Continental USA only)

Each supplier of goods maintains their own warranty of product.

The COMPANY warrants to original purchaser the products to be free from defects in material and workmanship for a period of ONE year from the date of purchase and includes labor for replacements of defective parts. COMPANY obligation under this warranty is limited to repairing or replacing any part or parts thereof. PURCHASER must inform the Service Agency of warranty coverage and provide a copy of the dated sales of delivery receipt BEFORE warranty repairs begin. Replacements parts and accessories are warranted for 90 days from date of purchase when purchased separately and will be verified by dated sales receipt or packing slip. All parts or accessories replaced under warranty must be returned to the Service Agency.

Damage caused by abuse, misuse, dropping or other similar incidental damage caused by or as a result of customer failure to follow general assembly, operating, cleaning, and user maintenance or storage instructions. Labor to replace inoperative parts such as bulbs, plugs or racks due to normal use or abuse. Materials or labor to repair chipped, pitted, scratched, dented or discolored surfaces, attachments or accessories. Transportation charges to or from Service Agency for repair of your machine. Labor charges to install or test attachments or accessories, which are replaced for any reason. Shipping damages, visible or hidden damages are the responsibility of the freight carrier. The consignee must file the claim promptly against the carrier. KEEP ALL ORIGINAL CONTAINERS AND PACKING MATERIALS FOR CARRIER INSPECTION. This warranty is exclusive and is in lieu of any warranty, expressed or implied, of merchantability, fitness for a particular purpose or other warranty of quality or performance, except the warranty of title and against patent, trademark and copyright infringement. No waiver, alteration, addition or modification of the foregoing terms or conditions shall be valid unless made in writing and manually signed by an officer of CulinaryCookware.

Company’s liability for a claim of any kind, whether based in contract, tort (including negligence and strict liability) or otherwise for any expense, injury, loss, or damage arising out of or in connection with the design, manufacture, sale, deliver, inspection, repair, application or use of any product furnished to the purchaser hereunder shall in no case exceed the purchase price of the product which gives rise to the claim. Under no circumstance shall COMPANY be liable for any consequential, indirect, special, punitive or incidental damages of lost profits, whether foreseeable or unforeseeable based on claims of PURCHASER arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, and strict liability in tort or otherwise.

The manufacturer warranties all non-stick products against material and workmanship for a period of 90 days after proof of purchase. The warranty is voided if abrasive cleaners, steel wool, bleach, scouring pads or metal utensils are used. NEVER preheat or leave the product on flame or heat when empty as this will damage the surface and void the warranty.