Receiving Instructions for Freight Items

Receiving Instructions for Freight Items

IMPORTANT: Please Read These Instructions PRIOR to Delivery of Your Order

You or someone representing you at delivery is responsible for FULLY INSPECTING your order. Pay attention to this guide. Your failure to follow these steps may make it impossible for you to submit a damage claim (if necessary).

CulinaryCookware will not be held responsible for orders not fully inspected BEFORE SIGNING for delivery.

Under no circumstances should you be pressured by the freight driver into signing for your order unless you are satisfied. Please call CulinaryCookware IMMEDIATELY at 1-800-305-5415 if you encounter any problems with the freight driver.


  1. Standard Delivery of a Freight Shipment means that the driver will bring your order to the edge of the inside of the truck.

If you chose a standard delivery option, you will be required to remove your freight order from the truck. When possible, the driver will position their vehicle at the closest and safest point of your receiving area, such as a loading dock or delivery entrance. If you do not have a loading dock, forklift, or other means of getting your freight item(s) down from the truck, you are required to have  selected the Liftgate Delivery option at the time of your order. The driver will not remove a freight item from the truck nor bring it inside your location.

Note: Plan ahead for your freight delivery. Have the appropriate number of experienced people available to receive and unload your freight shipment, particularly if it is a large order such as equipment or multiple items. Be certain to have necessary tools and equipment available such as a forklift, pallet jack, hand truck, dolly, crowbar, etc. 

  1. Carefully inspect the OUTSIDE of the freight package or packing material for damage.

IMPORTANT: Any package that has visible external damage should be REFUSED. Do NOT sign for the freight shipment. Let the driver know that you are refusing the shipment due to damage.

If you or someone representing you at delivery signs for the shipment and accepts delivery, you are taking FULL RESPONSIBILITY for the ordered items. CulinaryCookware cannot assist you with replacement ONCE YOU HAVE SIGNED for delivery, regardless of the condition of the items. REFUSE delivery of any damaged shipment and contact CulinaryCookware immediately at 1-800-305-5415 so we can arrange for shipment of replacement item(s). 

  1. Unpack the order and completely INSPECT all items BEFORE SIGNING for the delivery.

If the exterior of the package(s) appears to be undamaged, you must fully unpack and inspect the contents for damage that may have occurred during transit. It is your Responsibility AND your Right to unpack and inspect your order before signing for it.

The driver is REQUIRED to wait while you unpack your items. If the driver gives you any problems, call CulinaryCookware immediately at 1-800-305-5415

  1. Inspect your item(s) for any damage or parts that may be missing.

After unpacking or removing packing material from your freight item(s), carefully and completely INSPECT the item(s).
a) Check exterior panels for scratches, dents or dings.
b) Check that equipment corners are not pushed in or crimped.
b) Check pipes, tubes, coils, screens, and grillwork for crimps, punctures or other damage.
c) Check glass and plastic components for scratches, cracks or other damage.

Any SIGNIFICANT damage found means you may have to REFUSE the freight delivery. However, minor cosmetic damage that does not affect the operation or functioning of the item may be repairable, such as swapping out a panel or replacing glass. Call CulinaryCookware immediately at 1-800-305-5415 immediately to discuss your options. Have the driver wait and do NOT let the driver push you into signing for the delivery.

The driver MUST wait while you determine if the shipment can be signed for and REPAIRED or REFUSED.

  1. If you are fully satisfied with the item(s) condition, you may sign for the freight shipment.

After you unpack and completely examine each item of your order, you will be able to either Sign For or Refuse the delivery. If you have found NO SIGNIFICANT DAMAGE or missing parts, sign for the delivery and allow the freight driver to leave. Keep all shipping paperwork should any other unseen damage be found after delivery (such as internal equipment damage that causes improper functioning). Likewise, if you discovered minor cosmetic damage to your item, but have decided to receive the item as is, please RECORD THE DAMAGE clearly on the Bill of Lading that will be returned to the freight driver and sign for delivery as accepted with cosmetic damage.

If you think minor cosmetic damage can be repaired, call CulinaryCookware immediately at 1-800-305-5415, BEFORE signing for the delivery or allowing the driver to leave. Some cosmetic damage to panels or other parts CANNOT be repaired by replacement. CulinaryCookware can help you make an informed decision as to whether the entire item would need to be replaced or if the cosmetic damage can be accepted as is with the option to replace components in the future.

At the time of delivery, if you are uncertain if you should refuse or accept the shipment, DO NOT SIGN anything for the driver. Call CulinaryCookware immediately at 1-800-305-5415 to discuss your options.

ONCE YOU HAVE SIGNED AND ACCEPTED THE DELIVERY OF YOUR ORDER, you are taking full responsibility for any damage discovered afterwards. You will be responsible for submitting and pursuing any claims with the freight carrier company on your own. If you accept damaged item(s), CulinaryCookware is not required to replace item(s) or compensate for damage which occurred in transit with the freight company. Claims can be difficult to pursue after you have accepted delivery of items "as is".

Inspect all items from your order and Refuse delivery if necessary. CulinaryCookware will be able to get replacement item(s) to you more quickly if you refuse delivery of damaged item(s).