Orders that have already been shipped may not be cancelled.
Refusal of shipped orders or return of shipped orders for any reason will be subject to the RETURNS AND REFUND POLICY
Suppliers warehouse and ship all orders, as a result it is the supplier who dictates the return policy and has final right of refusal on all return issues. Claims of damage, defect or error must be made within 48 hours after receiving your order. Claims of freight damaged items must be made to the freight carrier. We will be happy to assist you in making your claim. We do not have an exchange policy. Returns of non-defective items must be made within 10 days after receiving the items, in its original packaging, unused and in salable condition. A restocking fee of 20%-30% will be charged. Defective items will be repaired or replaced at the suppliers discretion. Used equipment is not returnable. Shipping costs (the cost to ship the item(s) regardless of any discounted or free shipping offers) are not refundable. Small order fees are not refundable.. Special order, used machinery, electric machines and discontinued items are NOT returnable. For other items please check with us BEFORE ordering to determine if item is returnable. Martellato products are not returnable due to their shipment from Italy directly. A Return Authorization (RA) number must be obtained prior to returning any item, and return freight prepaid by the customer. Return shipping instructions will be provided. No returns will be accepted after 15 days. Credit card refunds will be processed to the original credit card.
- World-Cuisine, Matfer, Sasa Demarle, Eurodib, Equipex - 20%
- Alfa, Omcan, Sirman - 30%