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Shipping And Delivery
Place and delay:
The delivery of our products is carried by our partner carriers in all countries served. The products are delivered at the address of delivery indicated by the customer on his/her order form. If the customer is absent, a delivery notification from the carrier will be placed in the mailbox and will invite the customer to get in touch with the carrier to arrange a later delivery of the parcel or to pick it up at the nearest carriers office.
Shipments are made using FedEx, UPS and in some cases truck transport. We prefer FedEx and use their calculator for shipment calculations.
Orders must be received before 2 pm EST for expedited orders to leave the same business day (Monday - Friday)
Regular ground shipments can take from 1 - 5 business days to be shipped from the warehouse.
Shipping includes: Insurance, Residential Delivery and Indirect Signature Required charges paid to the carrier.
Delivery by the Courier services:
The parcels are delivered between 3 and 10 days for any order made before 2 pm Eastern Standard, on the condition that the products are available. The possible delays shall not grant the customer the right to claim CulinaryCookware for damages. In all cases, delivery on time can occur only if the buyer is up to date in his obligations towards the seller. It is agreed to consider as events of "Force Majeure" relieving CulinaryCookware from its delivery liabilities: wars, riots, fires, strikes, accidents, and the impossibilities to be supplied or any other causes that are not under the control of the seller.